Frequently Asked Questions

Q: How long does shipping take?

A: Production typically takes 2–5 business days, followed by standard shipping of 3–7 business days within the U.S. Shipping times may vary during holidays.

Q: What is your return policy?

A: Because each item is custom-made, we do not accept returns or exchanges due to sizing or preference. However, if your item arrives damaged, defective, or incorrect, we’ll gladly offer a replacement or refund.

Q: How are items from the Body Alive merch store made?

A: All items are made to order through our trusted print partner, Printify. This allows us to offer exclusive, limited-run merch with less waste.

Q: Can I modify or cancel my order after placing it?

A: Orders go into production quickly, so changes or cancellations are only possible within the first 1–2 hours after purchase. Please reach out to info@bodyalivefitness.com ASAP if you need help.

Q: How do I know what size to order?

A: Each product includes a size guide in the description with U.S. measurements. Since sizing varies by product, we recommend reviewing it before purchasing.

Q: Do items fit true to size?

A: Fit can vary slightly between styles and brands. If you’re between sizes or prefer a relaxed fit, consider sizing up.

Q: What payment methods do you accept?

A: We accept all major credit cards, debit cards, and secure online payments like PayPal.

Q: Is my payment information secure?

A: Yes! Our site uses encrypted checkout systems to ensure your information is safe.

Q: Will you be releasing new merch in the future?

A: Yes! Stay tuned—new drops and limited releases are coming. Be sure to follow us on Instagram @body.alive